Change policy - returns - right of withdrawal
You reserve the right to return all or part of the order within 20 calendar days from the date you received it. Minna.gr will not accept any return incurred by shipping costs and is made with another courier company besides Speedex. In case you want to change the product you bought you must fill in the contact email code or product codes and size and our partner will contact you. Alternatively you can contact the customer service department directly at 210-5715154. The return of the product is done with Speedex as well as the re-shipment of the desired product to you and the total cost is € 3.90.
A. The product must not have been used.
B. The return must be made within fourteen (20) calendar days.
C. The product must be accompanied by the original proof of purchase (Retail Receipt, Invoice, Delivery Note-Invoice, etc.).
D. To be in the condition received by the customer, complete and without damage, and its packaging to be the one that normally accompanies the product. In order for the products to reach good condition, you must pack them properly - in a larger box - so that they are protected during shipment.
E. In case of return of products that are included in a gift offer, the exchange or refund will not be made without the return of the gift.
* For the change of products, the current price of each code is valid (in products of 10-day discounts and Black Friday, etc., the prices of the respective discount periods are valid during the change).
** Changes are made only between products of the same season.
Products belonging to the outlet, bazaar and super sales sections as well as previous season discounts are not subject to the terms of changes and returns unless they are defective products.
All returns are to:
Kosta Varnali 9
Peristeri, PC 12134
Contact Phone: 210 5715154
Before any return you must first contact us in order to record the traffic in our files, otherwise the return will not be accepted. In case of purchase or change from our physical store, no change or refund can be made remotely (via the e-shop) and the change or refund (credit) will be made exclusively by our physical store.
You have the right to withdraw from the purchase of any product other than gift certificates, within 20 calendar days without giving any explanation. The withdrawal period expires 20 calendar days from the day after you acquired physical possession of the products you purchased. In order to exercise the right of withdrawal, you must send to the Company a clear statement (eg e-mail to [email protected]), such as the model withdrawal statement that we provide. Please note that the right of withdrawal can only be exercised for products purchased and not for the gift card purchase service. The value of the gift vouchers (from the "Buy Gift Voucher" option) is non-refundable, so that after payment and sending it by e-mail to the recipient it is immediately available. Therefore, by choosing to purchase a gift voucher, you expressly consent to the loss of the right of withdrawal, by selecting the box "I accept that the value of the gift vouchers is non-refundable".
Consequences of withdrawal
If you withdraw from the purchase of products from our online store, your purchase money will be refunded, excluding shipping costs and any interbank costs. Refunds will be made to your card if you have paid by card and bank account for all other payment methods. The refund will be made after the Company has returned the products in perfect condition and without them being worn or used, without removing the special markings (labels, sealed packaging if any) and provided they are accompanied by all the necessary documents (e.g. .x. proof of retail sale). You must send the products back or deliver them to the Company, without undue delay and definitely within 20 days from the day after you acquired physical possession of the products. The deadline is considered to have been met if you send back the products before the end of the 20 day period.